An order channel is a label in Simphony that records which ordering provider an order came from. Stream sets it on every order it sends to your POS by matching the provider against the order channels you have configured, so the channel names have to match the providers you receive orders from.
Naming your order channels
Name each channel after the ordering provider — nothing else. There are two cases:
Third party delivery apps — use the app name: DOORDASH, UBEREATS, GRUBHUB, DELIVEROO, and so on.
Stream ordering partners — use the partner's slug
Names are not case-sensitive. If you are unsure of a partner's slug, contact ordering partner support.
1. In the EMC, select the Enterprise, click Descriptors, then click Order Channel
Order channels can only be created at the Enterprise level. Once created, they are available in every revenue center.
2. Insert one record per ordering provider, name it, and click Save
Record names are limited to 32 characters.
3. Go to Setup → Order Channel Parameters and select each channel
Turn on the print options if you want the provider name to show on receipts and order printers. Set a Service Level Time if the provider supports scheduled orders.
4. Deselect Active for any order channels you are not using, then click Save
5. Place a test order from each provider and confirm it lands in the right channel
Do not put the provider name on an order type. Order types must be named To Go, Delivery, or Dine In. Naming an order type "DoorDash" will cause orders to land on the wrong order type.