Stream

When your kitchen is slammed, use Busy Mode to temporarily raise the prep times customers see across your connected delivery platforms — right from the Orders page.

Using Busy Mode During a Rush

Update prices for many items and modifiers at once. Set a markup rule, preview the new prices, then publish — with per-platform targeting and rounding built in.

Using the Bulk Price Editor

How to reset your menu hours on Stream back to the hours on file in your POS system.

How to revert your store hours to match your POS system

Add a markup on top of your POS price for your connected delivery platforms — set a Global or Individual adjustment, choose rounding, and control whether it applies to items…

Using the Price Adjuster

This article will walk you through how to restore a menu you previously deleted, for one or all locations.

How to Restore a Deleted (Archived) Menu

A simple 6-step guide for new restaurants setting up their Stream account, from creating an account to contacting support.

How Do I Get Started with Stream (EU)?

Suivez les étapes ci-dessous pour créer un compte EU sur Stream

Comment créer un compte Stream EU 🇪🇺

How to read ezCater's validation results in the publish status window, including partial publishes.

Reading ezCater Publish Results (Partial Publishes and Validation)

Who can edit modifiers and modifier group rules on items synced from your POS, and how custom roles control it.

Editing Modifiers on POS-Synced Items (Permissions)

If you edit an item or modifier in Stream, later changes to it in your POS may stop syncing. Here is why, and how to bring it back in line…

Why a POS change to an item or modifier doesn't show up on your menu (and how to fix it)

Global price adjustments are used to create a global markup that applies across the board to all current & future 3rd party channels

Global Price Adjustments

Edit your menu in a draft without changing what customers see, review your changes, then save the draft, schedule it, or publish it now.

Editing Your Menu in a Draft and Scheduling a Publish

This article will show you how to have different markups for different 3rd party channels

Individual 3rd Party Price Adjustments

How to set hours for your menus on Stream

Setting & Editing Menu Hours

This article will show you how to adjust your preptime and save it for all your connected channels

Setting Your Preptime

This article will show you how to set your tax rate which will ultimately be used by your connected 3rd parties

Setting Your Tax Rate

This article will show you how to remove categories and the items within it the categories from the menu

How to Remove a Category from the Menu

How to make items and modifiers unavailable on Stream

86'ing Items & Modifiers on Stream

This article will show you how to remove items from categories and menus

Remove Item From Category & Menu

This article will show you how to edit your modifier rules

How to Edit Modifier Rules

This article will show you how to remove a modifier from a modifier group

How to Remove a modifier from a modifier group

This article will show you how to delete a modifier group so that it removes that modifier group from every item that carries it

How to Delete a Modifier Group

This article will show how to remove a modifier group from one item. This removal will not affect any other items the group belongs to

How to Remove a Modifier Group from a Single Item

This article will show you how to point specific menus to specific 3rd party channels

How to Add/Point Specific Menus to your 3rd Party Channels

This Article will show you how to Pause your connected delivery and online ordering channels

How to Pause your Delivery/Online Ordering Channels

This article will show you how to unarchive items and bring them back to your library/menu

How to Unarchive Items

This article will show you how to add an "alcohol" tag to items that require it to be listed on 3rd party sites

How to Tag Items as Alcohol

This article will show you how to bulk tag items such as alcohol

How to Bulk Tag Items

This shows how you can create multiple menus such as breakfast, lunch, dinner etc.. with day parts

How to Create a Multiple Menus

This article will show you how to delete POS locations and integrations

How to Remove a POS location

This article will teach you how to utilize orgs to create orgs to manage franchisee's, separate brands, or separate billing between stores

Creating & Utilizing Organizations

This Article will show you how to bulk increase items in a particular category

Bulk Editing Price by Category

This will show any error you may come across, the reason for it and how to resolve it

Understanding Order Errors

This article will show you how to add a member of your team to locations and set permissions levels for that member

How to Add Members to Locations

This article will show you how to add holiday hours for your 3rd party channels

Adding Holiday Hours

This article will show you how to remove and entire POS integration or specific POS locations

How to Delete POS Locations

This article will show you how to add virtual/ghost kitchens into your account

How to add a Virtual Location

This article will walk you through how to make items exempt from Tax on the 3rd party sites

Creating Item Level Tax Exemptions

This article will show you how to make items unavailable for a set duration of time

How to Snooze Items

By setting a prep time schedule you can set lower/higher prep times on certain days and times throughout the week when you're slow/busy

Setting a Prep Time Schedule

By enabling this feature we will use the kitchen capacity you set to automatically throttle orders as soon as capacity is reached

How to enable Kitchen Capacity for Automated Order Throttling

This article will show you how to edit email alerts that members can receive

Editing Alerts for Members

Below we describe all the icons used within the Stream product to identify certain states within your integrations.

What do the status icons mean?

This article will walk you through how to delete a menu for one or all locations.

How to Delete a Menu

Please see this guide on how to remove overrides.

How To Remove Overrides

This article will show you how to set your pickup/takeout pricing on 3rd party to match your POS price.

How to Set Pickup Pricing to Match POS Pricing

This article will show you how to delete a merchant from within an organization on Stream

How to Delete a Merchant within an Organization

Follow the below steps to create an EU account on Stream

How to Create an EU Stream Account 🇪🇺

Follow the below steps to create an AU Stream account

How to Create an AU Stream Account 🇦🇺

Easily view and download your invoices anytime from your account dashboard.

View & Download Billing History

This guide walks you through the steps to cancel your active Stream subscription and delete your account.

How to Cancel your Stream Subscription

This guide shows how to view and confirm your menu’s active hours in Stream, ensuring your menus are available at the correct times across all ordering channels.

View Menu Hours

This article will explain where your alerts are for your location, along with information as to what the alert is for, and information on how to resolve it.

Understanding Alerts

This guide will show you how to edit when future orders will fire to your POS

Setting Scheduled and Future Order Preferences

This article will show you how to update your time zone on Stream

How to change your Time Zone

This article show's how to quickly upload photos in bulk so that you can rapidly assign them to items

Bulk Image Upload

This article will show you how to remove a specific location from being connected to 3rd party without affecting other locations as a part of the 3rd party integration

How to Remove a specific location's 3rd party integration

This article will show you how to copy a menu to multiple locations at once or remove it from multiple locations at once

How to Copy or Remove Menus from Locations

This article shows how to use Bulk Edit — a full-page, spreadsheet-style grid — to update allergens, prices, dietary tags, and other menu item and modifier attributes for many items…

Bulk Editing Menu Items and Modifiers

How Stream handles updates ezCater sends to a scheduled catering order before it's sent to your POS.

(FAQ) Why Did My ezCater Catering Order Change Before It Fired?

How to change your Stream account password using the Send reset link button in your account settings.

How to Reset Your Password

How location and region overrides work now that creating one is an explicit, opt-in choice instead of the default, and who can create them.

Understanding Location & Region Overrides

This article will show you how to find the Stream location ID or the Internal Location ID

How to Find the Stream Location ID

This article will show you how to find your organization ID

How to find your Org ID

Add dietary tags and nutrition facts directly to menu modifiers in Stream.

Setting Dietary Tags and Nutritional Information on Modifiers

How allergen information set in Stream now publishes to Uber Eats, using the correct regional allergen list.

(FAQ) Publishing Item Allergens to Uber Eats

How Stream determines your location's currency, and how to set it directly if your POS can't provide one.

Setting Your Location's Currency

What the Audit Log tracks, how to filter and search it, and how to export entries.

(FAQ) Understanding the Audit Log

How an organization owner can hand ownership to another existing member.

(FAQ) Transferring Organization Ownership

Allergens set on modifiers and size options in Stream now publish to Deliveroo.

(FAQ) Publishing Modifier Allergens to Deliveroo

Assign each item to ezCater Marketplace, Relish, or both, directly from your menu.

Assigning Items to ezCater Marketplace and Relish

Marc Marras

George

Kenneth Konarzewski

General menu editing and commonly asked questions

FAQ's

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