When managing food delivery orders, understanding how the 'Ready' status influences driver dispatch across platforms like Just Eat and Deliveroo is crucial for efficient operations. This guide explains how these platforms handle order preparation times and driver assignment, offering clarity on their respective mechanisms.

The 'Ready' status on your order management system or KDS serves as an operational marker, but its impact on driver assignment depends on the delivery platform. While some platforms use this status to trigger certain actions, others rely on predefined preparation times for scheduling driver dispatch.

For orders placed through Just Eat, the assignment of drivers is governed by the preparation times you configure in your settings. Marking an order as 'Ready' on Toast does not directly trigger a driver request on Just Eat. Instead, drivers are dispatched based on the preparation times you set, ensuring that the timing aligns with when the food is expected to be ready for pickup.

On the other hand, Deliveroo’s system functions differently. When you mark an order as 'Ready', a notification is sent to Deliveroo indicating that the order is prepared for collection. Deliveroo then assigns a driver at their earliest convenience, ensuring prompt pickup to maintain food quality and delivery speed.
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Doordash, Uber Eats & Grubhub all function the same way as Deliveroo.

By understanding and leveraging these platform-specific mechanisms, you can streamline your operations, enhance delivery efficiency, and improve customer satisfaction.