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DoorDash Retail Order Acceptance

This article lays out how orders get accepted through the DoorDash Retail integration

Written by Gildas Burnel

How does order acceptance work?

When a customer places an order on DoorDash that order is automatically accepted by our integration software and you don't need to do anything.

The integration will verify stock and accept the order accordingly.

Upon acceptance you can view the order on the orders page (see below) and they will also appear on your POS and print according to your POS printer setup.

What happens if an item is out of stock?

If an order includes items your POS doesn't have enough stock for, Stream no longer fails the whole order. Instead, it automatically trims the unavailable items from the order and sends the adjustment back to DoorDash, so the rest of the order goes through.

If you need to modify the order for whatever reason you can click the external view button on the order. For more details on how this works see this guide

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