What Is This ID?
Every order sent to Toast includes a short customer-facing ID (for example, PL6789). This is intentionally shorter than the full internal order ID, so it's easy to say or read out loud — for example, if a delivery driver needs to identify themselves at pickup ("I'm here for PL6789").
Why Does It Print More Than Once?
The ID can show up up to four times on a single receipt, for two different reasons:
Twice in the header — when the customer's last name isn't provided by the delivery platform, Toast fills that field with the customer-facing ID instead, so it appears where a name normally would.
Twice more from Toast's own print settings — Toast prints the ticket header a second time based on how the receipt template is configured on the Toast side, which repeats whatever is in that header field (in this case, the ID).
What You Can Do
The ID itself can't be removed — it's the identifier used for order pickup and can't be shortened further without losing that purpose.
The repeated header is a Toast print configuration setting, not something Stream controls. Contact Toast Customer Care and ask them to adjust your ticket header settings so the "tab name" only prints once.
We Don't Manage Toast Receipt Templates
Stream sends the order data to Toast, but how that data is laid out and how many times a section prints on the physical receipt is controlled by Toast's own ticket template settings. For help changing that layout, reach out to Toast support directly.
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